Staying safe from fraud and scams

A run-through of what to look out for — and how to act
fast if you spot something unusual.

What is fraud?

Fraud is when criminals use techniques to obtain your account or card details, and then make transactions or account updates, without your knowledge.

What is a scam?

A scam is when criminals have convinced you they are a genuine person or company, and you share money, personal details, or confidential information with them.